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Customer Service & FAQ |
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ORDERING GUIDELINES & CONTACT INFORMATION |
| Does Pepper Noodle have a catalog? |
| Can I place a wholesale order? |
| Can I make changes to or cancel my order? |
| What if I changed my mind about my order after I receive it? |
| When will my credit card be charged? |
| How can I reach the PEPPER NOODLE COUTURE Boutique? |
| When will my order arrive? |
| What if an item I order is back-ordered or unavailable? |
| Does PEPPER NOODLE ship to my location? |
| How much will it cost to ship my order? |
| Will my order come all at once or in multiple shipments? |
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| Does Pepper Noodle have a catalog? |
| Nope! We do not produce a print catalog at this time. The Internet allows us to add items and update our availability every day. Please check the web site often! |
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| Can I place a wholesale order? |
| Nope! We do not offer wholesale pricing on any of our merchandise. |
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| Can I make changes to or cancel my order? |
| Absolutely…after you have placed your order online, you may make changes to your order or cancel all or part of your order at any time by contacting one of our Personal Shoppers during our normal business hours (see below). We're sorry, but we cannot accept cancellations or changes on personalized items or fine jewelry once you have placed your order. |
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| What if I changed my mind about my order after I receive it? |
| Options…you can either ship the item back within 7 business days of receiving it and you will have the balance applied to a Pepper Noodle Gift Card (PepperCard), OR you may apply the value of the exchange towards your new purchase. The PepperCard may be retained for personal use or given to someone else to redeem at Pepper Noodle. Sorry, no refunds on footwear, undergarments, swimwear, jewelry, personalized items, or items which have been worn or laundered. All tags must accompany the returned goods. |
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| When will my credit card be charged? |
| It already has been! (kidding) Your credit card will be charged upon shipment of your order. If you ordered a personalized item or any item valued over $250.00 your credit card will be pre-charged. |
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| How can I reach the PEPPER NOODLE COUTURE Boutique? |
| Easy! We are located at 44 Purchase St., Rye NY 10580. ( Mapquest link) Boutique hours are Mon-Thurs 10-6, Fri-Sat 10-6, and Sunday 12-5. You can reach one of our boutique sales associates during normal business hours @ 914-921-2001. We are able to access your on-line order information at our boutique, so when you call, please let us know you are calling about your Website Order. We’ll be happy to help you. |
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| When will my order arrive? |
| Before you know it!...Your merchandise will ship within the time period noted on each product page. Packages should arrive within 3 to 7 business days if shipped via Ground Service. Shipments sent via Overnight service should arrive by 3 pm the business day following when the order was shipped. 2-Day and 3-Day Express services are also available to certain locations. Transit times may increase if your order in being shipped to a rural address; an address in Alaska, Hawaii, Guam and Puerto Rico; and during holiday seasons. |
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| What if an item I order is back-ordered or unavailable? |
| Ok…though we try, PEPPER NOODLE can't always guarantee availability of all products. If you have ordered an item that is no longer available or if an item will be delayed in shipping, we will notify you of the situation via email. We do not charge your credit card until your order is ready to be shipped and, of course, we do not bill you for items that are not available. |
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| Does PEPPER NOODLE ship to my location? |
| Most likely!...PEPPER NOODLE ships to all 50 US States, as well as Guam and Puerto Rico, via Federal Express. We also ship to Canada via UPS International Service. For shipping to all other countries around the world, please contact our recommended International shipping service, US GLOBAL MAIL - http://www.usglobalmail.com. We cannot ship to PO Boxes. |
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| How much will it cost to ship my order? |
| Not much at all!...Pepper Noodle Couture is pleased to offer a variety of shipping service options to addresses within the US and its Territories via Federal Express. Our shipping rates are calculated based on the total dollar value of your order. Please refer to our shipping rates table below. |
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Order Total
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Ground
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3-Day
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2-Day
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Overnight
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$25 and under |
$5.50 |
$13.50 |
$17.50 |
$22.50 |
$25.01 to $50.00 |
$8.50 |
$16.50 |
$20.50 |
$25.50 |
$50.01 to $100.00 |
$11.00 |
$19.00 |
$23.00 |
$28.00 |
$100.01 to $200.00 |
$14.50 |
$22.50 |
$26.50 |
$31.50 |
$200.01 to $300.00 |
$16.50 |
$24.50 |
$28.50 |
$33.50 |
$300.01 to $400.00 |
$18.00 |
$26.00 |
$30.00 |
$35.00 |
$400.01 to $500.00 |
$19.50 |
$27.50 |
$31.50 |
$36.50 |
$500.01 and over |
$22.00 |
$30.00 |
$34.00 |
$39.00 |
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| * Alaska, Hawaii, Guam and Puerto Rico Residents - please add $5.00 to applicable shipping rates above* We're sorry! 3-Day service is not available to Alaska, Hawaii, Guam and Puerto Rico |
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* Canadian Shoppers - we will ship your order to you via UPS Standard service. Ground shipping rates as listed above will be applied to your order. Our shipping rates do not include duties or taxes. Such duties and taxes may be due at the time of delivery and should be paid by you directly to UPS. |
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| Will my order come all at once or in multiple shipments? |
| Based on product availability, we may split your order into multiple shipments to make sure you get the latest Must-Haves at your door as quickly as possible. You are not charged any additional shipping fees if your order is sent to you in multiple shipments. If items are sent separately, the shipping cost for your entire order will be allocated over all shipments but not necessarily evenly. This only applies to items ordered together that are assigned the same order number. If you have more than one order open with us, each order is subject to its own shipping costs as quoted on the order confirmation that is emailed to you. We're sorry, but we cannot combine orders after you have submitted the order on our website. |
